- Introduction
- Advanced Reporting
- Auto-Email
- Bundle Management
- Contact Manager integration
- Courier integration
- Customer-specific Pricing
- Document Digital Signing
- Door Management
- Exchange Rate Lookup
- Microsoft Business Central
- Microsoft CRM Contracts
- PDF Conversion
- Peer Reviews & Approvals
- Price Rounding
- Postcode Address Finder
- Purchase Order Tracking
- QuoteWerks Avalara Avatax
- QuoteWerks ChargeLogic
- QuoteWerks DDI System
- QuoteWerks Excel Reporting
- QuoteWerks FedEx & UPS
- QuoteWerks HTML Email
- QuoteWerks Line Item Sort
- QuoteWerks Monday.com
- QuoteWerks Opt Item Import
- QuoteWerks PO Tracking
- QuoteWerks Price Uplift & Drop
- QuoteWerks Sage 50 Canada
- QuoteWerks Sage 50 Stock
- QuoteWerks Scripting
- QuoteWerks ServiceNow
- QuoteWerks TASBooks
- QuoteWerks TechData (C2000)
- QuoteWerks Unleashed
- Repair Management
- Resource Management
- Sage 200 Discounting
- SalesForce & Pegasus Opera
- Servicing Management
- SugarCRM & Roster Manager
- T-Cards Online
QuoteWerks & ServiceNow
For use with: QuoteWerks v4.0 build 17 to v24.0 build 4.16
About the User: this project was commissioned by a client
who provides IT managed services to large corporate businesses.
Having relatively recently won considerable investment and expanded through acquisition
of similar businesses, before further extension of their company they decided to get
their IT systems in order first. Having looked at the solutions available, they decided
to retain ConnectWise and QuoteWerks, and implement ServiceNow and SAP for downstream processes.
Project Brief: in the absence of an existing integration between
QuoteWerks and ServiceNow, and following a recommendation from their QuoteWerks reseller,
the client approached us as proven skilled and conscientious QuoteWerks integration developers.
The client wanted to use QuoteWerks for just the quoting function of the business and use
ServiceNow (and SAP) for maintaining Products, Customers, Customer Product Pricing and
Sales / Purchase Order Processing. The summary brief
for the project therefore was to read Product and Customer information from ServiceNow and
write Sales Orders back.
Features:
- Reading Product, Category and Customer details from ServiceNow on a scheduled basis to update a QuoteWerks native Product Data Source. (We developed a synchronisation process which would update a QuoteWerks native Product database from ServiceNow so that QuoteWerks Users could continue using the familiar QuoteWerks’ out-of-the-box features for Product selection.)
- Reading Customer Product Pricing from ServiceNow on User request.
- Writing a Sales Order to ServiceNow on request from a QuoteWerks Tools menu option.
- Writing multiple Sales Orders to ServiceNow via an automated scheduled hourly process.
- A comprehensive set of Configuration options to allow field mappings to be modified, etc.
Benefits:
- A considerable amount of time saved using an automated synchronisation process to update Product information as compared to manually exporting and importing.
- Quick, easy and accurate retrieval of up-to-date Customer Pricing information from ServiceNow.
- Time saved and accuracy improved creating Sales Orders as opposed to manually copy/pasting or exporting/importing between the two systems.
- Once configured, due to the simplicity of the User triggered processes, it is very easy to train users on the features.
- Additional functions which work seamlessly with QuoteWerks’ and ServiceNow’s out-of-the-box features.
