Software Services
Project, quality and support management services
For use by:
- Businesses wanting professional assistance in controlling the scope, costs and timescales of their software project.
- Businesses wanting to ensure that the software project they have commissioned is delivered as efficiently as possible.
- Businesses wanting to ensure that they have trained backup ready to help with the applications they use day-to-day.
0844 357 7360
or +44 (0)1273 013695
Project Management
We draw on many Project Management techniques to ensure that both
the development team involved and customers work to their highest potential
and efficiency. With a firm foundation of experience in delivering large high
profile £2m+ and small <£1000 projects and drawing on techniques such as Prince2,
ITIL, CMM, AGILE and “extreme” programming, Hilltops IT has its own
interpretation of a Project Lifecycle to ensure that the solid foundation of
Project Management, Support and Quality Management make the transition from the
original idea to implementation as efficiently as possible.
The team at ConnectIt Software / Hilltops IT is skilled or has knowledge in
most of the common Project Management
methodologies and techniques. Depending on the size of your project, we will
agree the most appropriate level of project management involvement.
Not exclusively, but we frequently find when dealing with small businesses that
they need to deliver value back to their business as soon as possible. For that
reason, we’ll often adopt an agile / extreme programming model which we find
reduces the high ceremony of models such as Prince2 of those based on the
Capability Maturity Model (CMM). We find that agile / extreme programming
techniques provide a framework for you to have the flexibility you need but
while still having a controlled development approach.
Quality Management
We think of “quality” a being at the very foundation of what our company
provides. We are 100% committed to delivering you the highest
standards in all of our services. To achieve this, we provide carefully crafted
documentation, trained project staff, a rigorous testing approach and high
levels of communication.
When we look at quality, we not only look at the quality of the product/service
itself, but even more so at the quality of the processes delivering the service.
“Quality” is a lifestyle, a fundamental philosophy ingrained in
all aspects of our company activity. We constantly strive to improve all
development processes, taking into account the most up to date thinking in the
field of quality and project management.
Support Management
We don’t think of support as something that comes after the
software is delivered. We pride ourselves in providing constant ongoing
support to our customers throughout a project – whether it’s questions
on the functionality of the solution we’re working on, determining how
it will fit into your business process, a technical question on how it
will fit into your infrastructure or about something completely different!
We’re always happy to provide support to keep you informed, help you
understand and make the right decision.
We provide practical support over the phone, remotely through desktop
screen sharing technology or scheduled visits as circumstances dictate.
