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000036 : ConnectIt Registration was unable to get the necessary information from your computer

Created: 11 Aug 2007
Last Updated: 11 Aug 2007

Message

ConnectIt Registration was unable to get the necessary information from your computer.

Please uninstall and then re-install ConnectIt, making sure that you have administrator privileges on your computer.

Message Image

Cause

ConnectIt uses unique identifiers stored in your computer’s hardware to recognise the installation. Some manufacturers hide or do not include this information.


Resolution

1. Make sure the user profile that is being used to install ConnectIt has administrator privileges so that they can write to the registry during installation.

2. Uninstall ConnectIt.

3. Install ConnectIt.

4. Re-register ConnectIt using ConnectIt Registration.


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See Also...

ID Article TitleLast Updated
000001 ConnectIt-Sage50 Step-by-Step Guide to Installation 10 Oct 2018
000002 ConnectIt-Sage50 Step-by-Step Guide to Registration 10 Oct 2018
000035 ConnectIt Installation error 11 Aug 2007

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